FAQs
Q#1: What is Boiled Wool ?
Answer: Boiled wool comes from the Himalayan sheep; it is the best quality merino wool which is first woven and then boiled in very hot water. Boiling makes the wool textures shrink & gives it gets a felt like consistency, which makes the wool soft, warm , non-itchy & lightweight.
That happens since when wool is boiled, thousands of tiny air bubbles are trapped in the material. They form an entirely natural barrier against hot and cold temperatures, producing a unique, natural feeling of snugness.
Boiled wool is wind resistant, lighter in weight and not itchy like regular wool. It is also sustainable and 100% biodegradable
Q#2: How do I Wash/Care for Boiled Wool?
Answer: A lot of our customers ask us how they can clean the scarves without damaging the natural fibers, Since Boiled wool is a purely natural product; it should be cleaned very gently. The natural wax in wool, lanolin, envelops every single wool fiber, protecting them against dirt and harsh environments. This natural protection is what makes all woolen products so easy to care for.
If your scarf gets slightly dirty, it is fine to simply shake or brush it out very carefully.
If your scarf does need washing, then we recommend that you hand wash or dry clean only. If you prefer to hand wash then it is best to clean it gently and use a mild wool-washing detergent this will help the scarf maintain its natural colors and not Pill.
When washing boiled wool, do not wring, squeeze or rub the fabric. Simply press it out gently and only leave it in the water for a short time. To dry the scarf, spread it out flat on a terry towel and dry flat. Never put it in a dryer.
Q#3: Can I change my Order?
Answer: You can call us at 425-443-5569 and let us know how we can help you; we believe in best quality service for our customers.
Q#4: Do you take Returns?
Answer: Yes, we do take returns as long as they are within 7 business days and garment is not worn or does not have any marks/spots or any wear and tear, if Garment is not in a good condition, we cannot refund the money. We will send the return label.
Q#5: When will my order ship?
Answer: After your payment is verified, it takes up to 24 hours to process and ship your order, we try to ship on same day as order received so that you can receive your item on time
Q#6: I need to change something on my order. How can I do that?
Answer: If you need to change or cancel your order, please contact us immediately. Once our warehouse has processed your order, we will be unable to make any changes.
Q#7: How do I know if my order has shipped? Can I track it?
Answer: Once your order ships, you will receive an email containing your tracking number. You can track your order at any time.
Q#8: Do you ship globally?
Answer: Yes, we ship globally. We also provide Free shipping within the US only.
Q#9: Is my personal information kept private?
Answer: Yes, in accordance with the new and updated data protection act we promise to keep your information private and secure.
Q#10: What can I do if my order is going to the wrong address?
Answer: If your parcel has already been dispatched, we are unable to change your shipping address for you.
Q#11: Can I change my order?
Answer: We’re unable to make any changes to your order once you’ve hit the ‘place order’ button.
Q#12: When will my order ship?
Answer: After your payment is verified, it takes up to 24 hours to process and ship your order.
Q#13: I need to change something on my order. How can I do that?
Answer: If you need to change or cancel your order, please contact us immediately. Once our warehouse has processed your order, we will be unable to make any changes.
Q#14: How do I know if my order has shipped? Can I track it?
Answer: Once your order ships, you will receive an email containing your tracking number. You can track your order at any time.
Q#15: Do you ship globally?
Answer: Yes we ship globally.
Q#16: Is my personal information kept private?
Yes, in accordance with the new and updated data protection act we promise to keep your information private and secure.
Q#17: What can I do if my order is going to the wrong address?
If your parcel has already been dispatched, we are unable to change your shipping address for you.